Online Store

Delivery Charges Australian Deliveries: Orders under $100 - $7.50 Orders over $100 - free Overseas Deliveries: Orders $100 - $200 - $35.00. These orders are sent through an express service and usually take between 1-2 business days to arrive. Orders over $200 - free For orders under $100 - $35.00. These orders will be sent through regular air mail and not the express service. OVERSEAS CUSTOMERS PLEASE NOTE: Due to recent customs changes beyond our control (eg. VAT) , predominately within Europe, UK, and North America, it is with regret that Emu Spirit can no longer take monetary responsibility for any extra charges that may be charged to you. We will continue to make sure that your order gets to you quickly, safely, and with as little hassle as possible. Please contact us if you have any queries. JAPANESE CUSTOMERS please note*: Due to our distribution agreement with our wonderful agent in Japan, we will no longer be shipping to Japan. You can place your order with Emu Spirit (Japan) at the following website: www.emuspirit.jp

Delivery Charges

Australian Deliveries:

Orders under $100 - $7.50
Orders over $100 - free

Overseas Deliveries:

Orders $100 - $200 - $35.00. These orders are sent through an express service and usually take between 1-2 business days to arrive.
Orders over $200 - free
For orders under $100 - $35.00. These orders will be sent through regular air mail and not the express service.
*OVERSEAS CUSTOMERS PLEASE NOTE: Due to recent customs changes beyond our control (eg. VAT) , predominately within Europe, UK, and North America, it is with regret that Emu Spirit can no longer take monetary responsibility for any extra charges that may be charged to you. We will continue to make sure that your order gets to you quickly, safely, and with as little hassle as possible. Please contact us if you have any queries.
JAPANESE CUSTOMERS please note: Due to our distribution agreement with our wonderful agent in Japan, we will no longer be shipping to Japan. You can place your order with Emu Spirit (Japan) at the following website: www.emuspirit.jp

Online Store Help

Payment options:

Emu Spirit accepts Master card and Visa.

Delivery Options:

Australian Deliveries

For all Deliveries within Australia we use Australia Post. Standard postage and handling is a flat rate of $7.50 for orders under $100.00.

For orders over $100 delivery is free.

Delivery usually takes between 1-4 Business days to arrive (this is based on arrival times recommended by Australia Post). Please contact us if you would like to arrange alternate delivery options.

Overseas Deliveries

For all Deliveries outside of Australia we use TNT International Global Express. Delivery usually takes between 1-2 Business days and can be tracked online through the TNT website. For all orders under $199 the delivery charge is $35.00 and for orders over $200 delivery is free. If your order is under $100, we will contact you via email and let you know how much the delivery fee will be. These charges include TNT’s fuel surcharge levy and are based on their cubic measurement system.

* OVERSEAS CUSTOMERS PLEASE NOTE: Due to recent customs changes (ie. VAT) , predominately within Europe, UK, North America, Emu Spirit can no longer take responsibility for any extra charges that may be charged to you. We will continue to make sure that your order gets to you quickly, safely, and with as little hassle as possible. Please contact us if you have any queries.

Discounts

There will be member discounts and bonuses available throughout the year on top of our regular discounts. Simply choose a username and password when you submit your first order through our website to be eligible for these discounts.

Our other discounts are as follows:

Free Delivery in Australia for orders over $100.00
Free Delivery for all overseas orders over $200.00
Repeat customers receive a 10% discount

Returns Policy

Please contact Emu Spirit if you are not fully satisfied with our wonderful line of products.

Guarantee

All Emu Spirit products use only the highest quality ingredients. Emu Spirit is a product of Australia.

Online Security

When you place orders or access your account information on the web site, we offer the use of a secure server. The secure server software (SSL) uses 128 Bit encryption to protect all information you input before it is sent to us, including your credit card details

Confidential information, such as your address, and order history, is stored on our database and is protected against unauthorised access. Your credit card details are not stored after your order has been processed.

What are "cookies"?
"Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable us to store items in your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, while most of the content of our web site can be viewed without accepting cookies, the shopping facility of the site will not function properly when cookies are disabled.